Warranty Policy

Thank you for choosing Olivra for your home and electronic needs. We stand behind the quality of our products, which is why we offer a 1-year warranty on eligible items to ensure your satisfaction. This Warranty Policy provides detailed information about coverage, limitations, and the process for warranty claims.

1. Warranty Coverage

Our warranty covers defects in material and workmanship under normal use for a period of 1 year from the date of purchase. During this warranty period, if an eligible product fails under proper use, we will provide one of the following options:

  • Repair of the defective item, if feasible.
  • Replacement with a new or refurbished item of similar functionality.
  • Store Credit or Partial Refund, at Olivra’s discretion, if repair or replacement is not possible.

2. Eligibility for Warranty

To be eligible for the 1-year warranty, the product must have been:

  • Purchased directly from Olivra (olivra.shop).
  • Used as intended, following all provided instructions and guidelines.
  • Registered with proof of purchase, such as a receipt or order confirmation.

3. What Our Warranty Does Not Cover

The following scenarios are excluded from warranty coverage:

  • Damage from Misuse: Damage resulting from misuse, neglect, improper installation, or unauthorized repairs.
  • Normal Wear and Tear: Cosmetic wear, including fading, scratches, or dents.
  • Environmental Damage: Issues arising from exposure to moisture, extreme temperatures, or harsh chemicals.
  • Third-Party Purchases: Items bought from unauthorized third-party retailers or resellers.

4. Warranty Claim Process

To initiate a warranty claim:

  1. Contact Us: Email warranty@olivra.shop with your order number, item details, and a description of the defect.
  2. Documentation: Attach photos or videos showing the defect for assessment.
  3. Assessment: Our team will evaluate your claim and provide instructions on the next steps, which may involve shipping the item back to us.

5. Shipping Costs for Warranty Claims

  • For products deemed eligible under warranty, Olivra will cover shipping costs for repairs or replacements.
  • Customers are responsible for the cost of shipping if the item is deemed ineligible for warranty coverage.

6. Duration of Warranty Repairs

Warranty repairs may take up to [14–21 business days] from the date of receipt, depending on the complexity of the repair and availability of parts.

Contact Us

For additional assistance with warranty claims or questions about warranty eligibility, contact us at warranty@olivra.shop or +1(786) 617-4815.